The delivery time stated in the order starts counting from the payment confirmation, which varies depending on the method used:

• Credit Card: Between 4 and 72 business hours.

• Pix: Up to 1 hour.

• Bank Slip: After clearance, which may take up to 2 business days.

If you need urgent delivery, we recommend choosing Credit Card or Pix payment.

Orders placed on our website are shipped through reliable logistics partners to all regions of Brazil, within 2 business days after payment confirmation by the responsible financial institution.

To check the shipping cost and delivery time, select the items you wish to purchase and click “Add to Cart.” Then, enter your ZIP code so that the cost and delivery time can be calculated automatically.

Deliveries occur from Monday to Friday, from 8 AM to 6 PM. In some regions, deliveries may occur on Saturdays during business hours. If the recipient is absent, there is a need for address confirmation, or the order is held for validation by competent authorities, the delivery time may be paused.

Attention:

• The delivery time starts counting after payment approval. Once the payment is approved, you will receive a notification by email.

• All orders are subject to analysis and approval of registration data, which may take longer for payment confirmation.

If, for any reason, your order cannot be shipped, you will be fully refunded. The refund will be made according to the payment method used: reversal for credit card payments, or via Pix for transactions made with debit cards or Pix.

You can request an exchange or return within 30 days after receiving your order, according to the date recorded by the carrier, in the following cases:

• Product past the expiration date.

• Quantity less than described on the packaging.

• Signs of improper storage, such as mold or unpleasant odor.

In case of an exchange, you can opt for another identical product or one of equivalent value. For returns, the refund will be full and free of shipping costs.

For returns due to change of mind, you have up to 7 days from receipt to make the request, as stipulated in the Consumer Protection Code. The product does not need to be defective, but shipping costs will be the responsibility of the customer.

Important: In any case, the product must be sealed, unless there are clear signs of improper storage.

You can request a refund in the following cases:

• Loss, theft, or misdelivery of the order during shipping.

• Approval of a return request.

The refund will be processed according to the payment method used: chargeback for credit card purchases or via PIX for transactions made with debit card or Pix.

Your privacy is important to us. This Privacy Policy describes how we collect, use, and protect the personal information provided by visitors and customers of our online store.

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1. Information Collected

We collect the following personal information when you interact with our site:

• Registration Information: Name, email, address, phone number, and payment details to process purchases.

• Browsing Information: Data such as IP address, browser type, accessed pages, and browsing time collected by cookies and similar technologies.

 

2. Use of Information

We use the collected information to:

• Process orders and payments.

• Send updates about the order status.

• Provide customer support.

• Personalize your experience on our site.

• Send offers, promotions, and news, with your consent.

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3. Sharing of Data

We do not sell or share your personal information with third parties, except when necessary for:

• Payment processing (e.g., secure payment gateways).

• Shipping products (transportation and logistics companies).

• Compliance with legal obligations or court orders.

 

4. Protection of Information

We adopt technical and organizational measures to protect your personal data from unauthorized access, loss, or alterations. Our website uses SSL encryption to ensure the security of transactions.

 

5. Your Rights

You have the right to:

• Access, correct, or delete your personal information.

• Withdraw your consent for the use of your data at any time.

• Request the portability of your data.

• File a complaint with the relevant authorities.

To exercise your rights, contact us by email at suporte.amzspc@outlook.com.

 

6. Use of Cookies

We use cookies to enhance your browsing experience and personalize content. You can manage cookie preferences directly in your browser.

 

7. Links to Third-Party Sites

Our site may contain links to external sites. We are not responsible for the privacy practices of these sites. We recommend reading their privacy policies.

 

8. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be communicated on our website.

By accessing and using this website, you agree to the following Terms of Use. Please read carefully before proceeding.

 

1. Acceptance of Terms

• By accessing this website, you declare that you have read, understood, and agreed to these Terms of Use. If you do not agree, please do not use our site.

 

2. Use of the Site

• This site is intended for browsing information, purchasing products, and interacting with our services.

• You may not use the site for illegal or unauthorized purposes.

• It is prohibited to attempt to interfere with the operation of the site, such as hacking, inserting malicious code, or exploiting vulnerabilities.

 

3. Registration and Security

• To access certain areas of the site, you may need to create an account and provide personal information.

• You are responsible for maintaining the confidentiality of your access credentials.

• Notify us immediately in case of unauthorized use of your account.

 

4. Purchases and Payments

• By making a purchase on our site, you acknowledge being aware of the payment, delivery, exchange, and return policies described in our Shipping Policy and Payment Policy.

• Prices and promotions are subject to change without prior notice.

 

5. Intellectual Property

• All content on this site, including text, images, logos, icons, and graphics, is the exclusive property of the company or third parties licensed to use it.

• It is prohibited to copy, reproduce, distribute, or use any content without prior authorization.

 

6. Limitation of Liability

• We are not responsible for direct, indirect, or incidental damages arising from the use or inability to use the site.

• We are also not responsible for content on third-party sites linked through links on our site.

 

7. Privacy

• The use of your personal data is described in our Privacy Policy. By using the site, you agree to the collection and use of your information as described in that policy.

 

8. Modifications to the Terms

• We reserve the right to update these Terms of Use at any time. Changes will take effect immediately upon publication on the site.

• We recommend that you review the Terms of Use periodically.

 

9. Applicable Law and Forum

• These Terms of Use are governed by Brazilian laws.

• Any dispute will be resolved in the jurisdiction of the company's headquarters, unless otherwise specified by applicable legislation.

 

10. Contact

• If you have any questions or need further information, please contact us by email at suporte.amzspc@outlook.com or by phone at +55 91 98581-0994.

 

Thank you for visiting our website!